I posted 21 times for MGMT 450. Some comments, videos, explanations, pictures... In this course, we saw general topic of communication. We have an order but i think order is not key for topic because every topic is related each other very strongly. I missed the topic of success and actually i wonder for this.
Course was useful for me, especially, empathy and using of language styles were interesting. I could not say that i learned all of these thing because i believe that practicing and exercising language styles can be more didactic but this course create an attention in my head about communication. It is not just business oriented, in all of my relationships.
Now, i will do self - assessment.
See you later...
Sunday, August 18, 2013
This was good
Quote from worksheet:
Even when in a position of authority, we choose to respond to a "no" by exercising the power of persuasion and example, as oppose to the power of domination or manipulation.
Even when in a position of authority, we choose to respond to a "no" by exercising the power of persuasion and example, as oppose to the power of domination or manipulation.
Request
In communication request are related with our needs which our not met. In order to met our needs we need requests but all of the request are not exact solution. We have to be positive when we make a request and this request have to link with our true needs. It must be clear.
In order to make clear request, there are some points:
In order to make clear request, there are some points:
- Making Requests Consciously
- Positive-Action Language
- Avoiding verb "to be"
- Asking for an action now
- Asking for a reflection
- Requesting honestly
And we should make specific requests in order to explain our needs. Making specific requests are linked in topic of respect too.
Trust
Trust is important for working together.
" Changing the way workers are treated may boost productivity more than changing the way they are paid" (Blinder, 1990, p.13 )
Look at this: http://en.wikipedia.org/wiki/Alan_Blinder
Emphatic giving and receiving are key parts of communication with the way of trust. Language is related in this. There two tools: carrying and mattering... Are you willing to...?
These tools are key for co - operation. As we talked in class healthy organization is communication based on trust. Additionally, using of language and listening are important but persuading is another part of trusty communication.
The four D's of Disconnection
These are quoted from worksheets:
Rosenberg refers to "The four D's of Disconnection" as forms of life-alienating communication. These are:
Rosenberg refers to "The four D's of Disconnection" as forms of life-alienating communication. These are:
- Diagnosis, judgement,analysis,criticism, comparison;
- Denial of responsibility;
- Demand;
- "Deserve" -oriented language.
----
Accusations, blame, insult... All of these are murderer of good communication. Moralistic judgement do not support your communication skills.
We do not search for right or wrong.
Listening
When we tried to define listening, i made a definition in class. I said that if we talked with someone, we give messages and information in our sentences, in our gestures and body language. All of these are about our needs and so when we are listening our partner try to give us messages too which is about receiving needs. This was my explanation.
Listening is about quality and quantity of receiving of messages. Listening can build trust and respect between partners because you think that you are paid attention to. This is important for all of us.
We watched a video too:
This was funny.
Ok, what can we do to be a good listener?
- Eye contact
- Don't interrupt
- Pay attention
- Paraphrase understanding
I posted another video about listening and i posted something about "Why Am I Talking?"
So, silence can be uncomfortable but we have to remember that how important good listening is. We should allow someone to rally ideas when he or she talking because with this strategy we can take messages more clearly and we can understand each other better. In addition to all of these, we know that, listening changes what happens next.
Another key part of being good listener is related in disturbing and intention. Anything (cell phones, laptops, etc...) can disturb you. We do not have anything around us disturbing. To add: check perceptipons and needs.
And remember:
DO NOT LİSTEN!
DO NOT TRUST!
For powerful listening, there are some points we discussed. These are:
1. Waiting
2. Getting the speaker to say more
3. Responding
4. Be emphatic and non-judgmental
Listening is about quality and quantity of receiving of messages. Listening can build trust and respect between partners because you think that you are paid attention to. This is important for all of us.
We watched a video too:
This was funny.
Ok, what can we do to be a good listener?
- Eye contact
- Don't interrupt
- Pay attention
- Paraphrase understanding
I posted another video about listening and i posted something about "Why Am I Talking?"
So, silence can be uncomfortable but we have to remember that how important good listening is. We should allow someone to rally ideas when he or she talking because with this strategy we can take messages more clearly and we can understand each other better. In addition to all of these, we know that, listening changes what happens next.
Another key part of being good listener is related in disturbing and intention. Anything (cell phones, laptops, etc...) can disturb you. We do not have anything around us disturbing. To add: check perceptipons and needs.
And remember:
DO NOT LİSTEN!
DO NOT TRUST!
For powerful listening, there are some points we discussed. These are:
1. Waiting
2. Getting the speaker to say more
3. Responding
4. Be emphatic and non-judgmental
Positive Action Language
We talked about Positive Action Language in class few weeks ago. There was an example which was very simple to understand that what is Positive Action Language:
A child on a street run a red light. Parent can reprimand this child but explaining the true thing with clear and smoothly can be a solution. Of course this way is linked with empathy. Every child can do this, so understanding child and explaining true way gives more better outcomes in communication between each other. This can build trust and respect with good structure.
If we link Positive Action Language in business world, i remember another example that we talked:
Manager: "I want a report from you for 10 day later."
Ok, employee gives this 10 days later but report is not enough for manager. Why? Because manager did not explain what he or she wants. What was the purpose of report? What was the need of manager? These were most important questions.
A child on a street run a red light. Parent can reprimand this child but explaining the true thing with clear and smoothly can be a solution. Of course this way is linked with empathy. Every child can do this, so understanding child and explaining true way gives more better outcomes in communication between each other. This can build trust and respect with good structure.
If we link Positive Action Language in business world, i remember another example that we talked:
Manager: "I want a report from you for 10 day later."
Ok, employee gives this 10 days later but report is not enough for manager. Why? Because manager did not explain what he or she wants. What was the purpose of report? What was the need of manager? These were most important questions.
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