We talked about Positive Action Language in class few weeks ago. There was an example which was very simple to understand that what is Positive Action Language:
A child on a street run a red light. Parent can reprimand this child but explaining the true thing with clear and smoothly can be a solution. Of course this way is linked with empathy. Every child can do this, so understanding child and explaining true way gives more better outcomes in communication between each other. This can build trust and respect with good structure.
If we link Positive Action Language in business world, i remember another example that we talked:
Manager: "I want a report from you for 10 day later."
Ok, employee gives this 10 days later but report is not enough for manager. Why? Because manager did not explain what he or she wants. What was the purpose of report? What was the need of manager? These were most important questions.
No comments:
Post a Comment