MGMT450
Sunday, August 18, 2013
The four D's of Disconnection
These are quoted from worksheets:
Rosenberg refers to "The four D's of Disconnection" as forms of life-alienating communication. These are:
Diagnosis, judgement,analysis,criticism, comparison;
Denial of responsibility;
Demand;
"Deserve" -oriented language.
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Accusations, blame, insult... All of these are murderer of good communication. Moralistic judgement do not support your communication skills.
We do not search for right or wrong.
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